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Get in touch
Email: joshfletcher@fletcherdesign.co
Instagram: @fletcherdesign.co
Location: Based in Upstate South Carolina
Shop Hours: Mon–Fri, 9–4 EST
Frequently Asked Questions
Where are you located?
We’re based in beautiful Upstate South Carolina and proudly design, build, and ship all of our products directly from our workshop.
Do you have a showroom I can visit?
Currently, we do not have a public showroom—but we offer free virtual design consultations and can provide finish samples upon request.
How long will my order take?
Most made-to-order products ship within 3–5 weeks. Larger items like hood vents and tables may take up to 6–8 weeks depending on customization. You'll receive tracking info once your order ships.
Do you offer custom sizes or designs?
Yes! Many of our products can be customized. Just include details when you book a consultation or reach out through our contact form. We love working with builders, designers, and homeowners to bring unique visions to life.
Can I request finish samples?
Absolutely. We offer samples of our hardwoods, stains, and painted finishes. Include your request in the message form.
What is your return or cancellation policy?
Due to the custom nature of our work, all sales are final once production begins. However, if something arrives damaged or defective, we’ll make it right—please contact us within 3 days of delivery.
Do you work with trade professionals?
Yes! We offer a Trade Program with exclusive pricing, lead time guarantees, and custom options. Learn more about our trade partnerships here.
Can I collaborate as an affiliate or referral partner?
We’d love that. Visit our Affiliate & Referral Page to apply and learn more about the benefits of partnering with us.
How do I place a custom order?
Start by booking a free design consultation or filling out the contact form above. We’ll walk you through your options, provide a quote, and get you on our production schedule.