Our Quality Guarantee

Crafted to Last. Built for Life.

You Deserve Quality That Lasts

When you invest in a custom closet, kitchen, built-in, or storage system, you deserve confidence that it’s designed well, built to last, and executed with care. At Fletcher Design Co., quality isn’t just a promise—it’s our standard.

Every project we deliver is backed by our Quality Guarantee.

✅ Thoughtful, functional designs tailored to your space
✅ Precision craftsmanship + attention to detail at every step
✅ Built in Upstate South Carolina by a team who cares

What Our Guarantee Means

We Stand Behind Every Project.

We promise your project will be completed to the specifications you approved, executed with integrity, and designed to function beautifully in your home. If it doesn’t meet our standards—or yours—we’ll make it right.

What’s Covered

Our Guarantee Covers:

✅ Structural or workmanship issues
✅ Finish or material defects
✅ Shipping or delivery damage reported within 3 business days
✅ Hardware, brackets, or components installed by our team

Note: This guarantee does not cover damage from misuse, improper handling after installation, normal wear and tear, or changes made by others after delivery.

How to Request Support

Have an Issue? Here’s What to Do:

  1. Email us at joshfletcher@fletcherdesign.co with your order number.
  2. Include clear photos and a brief description
  3. We’ll respond within 1–2 business days to make it right

Why It Matters

We’re Not Just Building Products. We’re Building Trust.

We know you’re creating a home that matters. That’s why we take extra care in every step of the process—from sourcing materials to the final wipe-down before shipping. Our promise is simple: if we wouldn’t put it in our own home, we won’t ship it to yours.