Our Quality Guarantee

Crafted to Last. Built for Life.

You Deserve Quality That Lasts

When you invest in a handcrafted piece for your home, you want confidence that it’s made well—and made to last. At Fletcher Design Co., quality isn’t a buzzword. It’s our standard.

That’s why every product we build is backed by our Quality Guarantee.

✅ Solid hardwood + premium materials
✅ Precision CNC craftsmanship + hand-finished details
✅ Made in Upstate South Carolina by a team who cares

What Our Guarantee Means

We Stand Behind Every Piece We Make.

We promise that your product will arrive in excellent condition, made to the specifications you approved, and crafted with integrity from start to finish. If it doesn’t meet that standard, we’ll make it right.

What’s Covered

Our Guarantee Covers:

✅ Structural craftsmanship defects
✅ Finish issues due to workmanship
✅ Shipping damage reported within 3 business days
✅ Hardware or bracket concerns

Note: This guarantee does not cover damage from misuse, improper installation, or normal wear and tear.

How to Request Support

Have an Issue? Here’s What to Do:

  1. Email us at joshfletcher@fletcherdesign.co with your order number.
  2. Include clear photos and a brief description
  3. We’ll respond within 1–2 business days to make it right

Why It Matters

We’re Not Just Building Products. We’re Building Trust.

We know you’re creating a home that matters. That’s why we take extra care in every step of the process—from sourcing materials to the final wipe-down before shipping. Our promise is simple: if we wouldn’t put it in our own home, we won’t ship it to yours.